Dear customers,
We want you to be completely satisfied with your doll clothing purchases, and we understand that there may be times when you need to return a product. Our refund policy outlines the process for returning items.
Return Period:
We accept returns within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund.
Initiating a Return:
To initiate a return, please contact us through our contact form on the website and provide your order details.
We kindly ask you to specify the reason for the return. Your feedback is important to us, and it helps us improve our products and services.
Return Shipping:
Customers are responsible for return shipping costs. You will be responsible for paying for your shipping costs for returning your item.
We recommend using a trackable shipping service to ensure that your returned item is received.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow some time for the refund to be reflected in your account.
Non-Refundable Items:
Gift cards and downloadable software products are non-refundable.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account or credit card company, as it may take some time before your refund is officially posted.
If you have any questions or need assistance with the return process, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to help.
We appreciate your understanding and cooperation with our refund policy. Your feedback and support mean a lot to us, and we are committed to providing you with the best possible service.
Sincerely,
Viktoriia